Refund Policy

If you need to cancel, contact us as soon as possible with your order number. Orders that have not yet been prepared will be cancelled and refunded in full. Once we have started preparing your order, we may not be able to cancel it, particularly if it contains fresh, frozen or refrigerated items.

If an item you paid for is unavailable when we prepare your order, we will refund that item to your original payment method. You will receive an email confirming the refund.

Please check your order at pickup. If anything is damaged, expired or incorrect, let a staff member know before you leave, or contact us within 48 hours of pickup with your order number and a photo. We will replace the item or refund it.

For food safety reasons, we cannot accept returns of perishable items (fresh, frozen or refrigerated products) unless they were damaged or incorrect. Unopened non-perishable items may be returned to the store within 7 days of pickup with your order number.

Orders not picked up within 3 days of being marked ready may be cancelled. We will refund the order, less the value of any perishable items that could not be returned to stock.

Refunds are always issued to the original payment method. Once processed, refunds usually appear on your statement within 5–10 business days, depending on your bank.

Contact us with your order number and we’ll be happy to help.